Privacy Policy

Vancouver Buyback (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard it, including SMS communications in compliance with A2P 10DLC requirements. By using our website or services, you agree to this Privacy Policy.

1. Information we collect

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Device details (model, condition, carrier)
• Payment information for completed transactions

We may also collect certain information automatically:

• IP address
• Browser type
• Website usage data
• Cookies and tracking technologies

2. How we use your information

We use your information to:

• Provide device quotes
• Schedule appointments
• Process transactions
• Send transaction updates
• Respond to customer inquiries
• Send promotional messages, if you have opted in
• Improve our website and services

3. SMS communications (A2P 10DLC compliance)

If you provide your phone number and opt in, you consent to receive SMS messages from Vancouver Buyback regarding:

• Device quotes
• Appointment confirmations
• Transaction updates
• Customer support responses
• Promotional offers

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You may opt out at any time by replying STOP. After you send STOP you will receive a confirmation and will no longer receive SMS messages from us. You may reply HELP for assistance, or contact us at the email or phone number above.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Carriers are not liable for delayed or undelivered messages.

4. Information sharing

We do not sell, rent or trade your personal information. We may share information only:

• With payment processors, to complete transactions
• If required by law
• To protect against fraud or illegal activity

5. Data security

We implement reasonable security measures to protect your personal information; however, no online transmission is completely secure.

Customers are responsible for removing personal data from devices prior to sale. Vancouver Buyback is not responsible for data left on devices.

6. Cookies and tracking

Our website may use cookies or tracking tools to improve user experience and analyse website traffic. You may disable cookies through your browser settings.

7. Your rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data where legally permitted
• Opt out of marketing communications at any time

To exercise these rights, contact us at the email address above.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to this policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact

If you have questions regarding this Privacy Policy, contact Vancouver Buyback using the details at the top of this page.